Return Policy Custom Order or Commissioned Jewellery

Pieces that are created as a special order and/or custom design, a custom order, or jewellery that requires
modification such as ring sizing or exchanging stones and is ordered on a commission basis are not returnable.
Our guarantee is that the piece will match the final design you approved including the dimensions, type of stone(s) and metals (gold or silver). Note that all handmade jewellery will differ slightly due to the nature of the craft and may include minor variations in the overall size of the piece(s) and/or minor differences in the stone colours and shape.

Any standard item that is customized (ring sizing, adding stones, changing stones, etc.) is not returnable for
refund.

For your security, if you wish to return a non-commissioned/non-custom order, please return the item(s) with an
insured courier (USPS Insured, FedEx, UPS) and retain your shipping receipt. Ursula Ungerleider Designs is not responsible for item(s) lost or damaged in transit.

The Regular Return Policy applies to all Non-commissioned Jewellery
Non-commissioned currently available jewellery that is not created as a special or custom order may be returned for REFUND, CREDIT or EXCHANGE within 7 days of the date received as long as the item is in its original, unused condition, with no missing, broken, or exchanged stones and the finish of both metal and stone(s) is unscratched and unmarred.  Please call before returning the item to obtain a return authorization number, otherwise, the package cannot be accepted. Any scratched, altered, blemished, used/worn or broken items are not eligible for a refund or exchange unless the damage occurred during the original shipment, or unless the item(s) were flawed due to our fabrication error. Original shipping charges and credit card fees (if any) are not refundable.