Free shipping on all Canadian orders! Free shipping for all Canadian orders!

FAQ

PRODUCT

Every product is carefully handmade by Ursula Ungerleider. Only one item is available per product. However, if you’re interested in purchasing a product that is marked “out of stock”, please contact us here. Please note, due to the nature of hand carving and stone selection, there may be variables from the product image shown. 

SHIPPING

Each piece of Ursula Ungerleider jewelry is carefully handmade. For Canadian orders, shipping for all products is free. The products will be shipped out within 2-4 days, unless out of stock.

RETURN POLICY

For Custom Jewelry

Pieces that are created as a special order and/or custom design, a custom order, or jewelry that requires modification such as ring sizing or exchanging stones and is ordered on a custom basis is not returnable. Our guarantee is that the piece will match the final design you approved including the dimensions, type of stone(s) and metals (gold or silver).

Note that all handmade jewelry will differ slightly due to the nature of the craft and may include minor variations in the overall size of the piece(s) and/or minor differences in the stone colours and shape. Any standard item that is customized (ring sizing, adding stones, changing stones, etc.) is not returnable for refund.

For your security, if you wish to return any custom order, please return item(s) with an insured courier (USPS Insured, FedEx, UPS) and retain your shipping receipt. Ursula Ungerleider Designs is not responsible for item(s) lost or damaged in transit.

For Non-Custom Jewelry

Pieces that are not created as a special or custom order may be returned for REFUND, CREDIT or EXCHANGE within 7 days of date received as long as the item is in its original, unused condition, with no missing, broken, or exchanged stones and the finish of both metal and stone(s) is unscratched and unmarred. Please call before returning the item to obtain a return authorization number, otherwise the package cannot be accepted. Any scratched, altered, blemished, used/worn or broken items are not eligible for a refund or exchange unless the damage occurred during the original shipment, or unless the item(s) were flawed due to our fabrication error. Original shipping charges and credit card fees (if any) are not refundable.

CUSTOM DESIGN SERVICE

Once the inquiry is sent, I will respond within 48 hours with an email and a follow-up phone conversation. The actual time to produce an item is dependent upon the complexity of the design.

Depending upon the complexity of the design and the cost of materials, a custom design may start at approximately $500 and up.

Design is discussed and a range of price is determined based on materials and time. Client pays 50% after viewing the preliminary design. The final piece must be paid in full before given to the client. All designs are approved along the way to ensure you are happy with the final product.

CARE GUIDE

For information on how to care for your jewelry, please visit here. If you have any questions that are not answered in this guide, please contact us here.

VIP BENEFITS

When you sign up to be on the list, you will receive various VIP benefits, including 15% off on your first order, collection previews, invitations to events, and multiple order discounts (depending on availability).

If you wish to join the Ursula Ungerleider Designs' VIP list, send us your interest here.

CONTACT

Ursula Ungerleider Designs studio is located at Artscape Daniels Launchpad, East Tower, 130 Queens Quay E, 4th Floor, Toronto, Ontario.

If you have questions that are not answered above, please contact us here.